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Our goal is simple: To provide superior customer service and low prices on a large selection of quality products. If you have questions, please email us, or speak to one of our customer service representatives.
By standard mail:
3451 N. 34th Ave.
Phoenix, AZ 85017
By phone: 310-327-4321 (between 8:30 a.m. and 4:00 p.m. Pacific time zone, Monday - Friday)
Phone: 1-310-327-4321 (M-F 8:30 am to 4:00 pm Pacific Time)
Online: 24 hours/7 days a week
Customer Service: 1-310-327-4321 (M-F 8:30 am to 4:00 pm Pacific Time)
WILL CALL ORDERS
15000 S Broadway, Gardena, CA (M-F 8:30 am to 4:00 pm Pacific Time)
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3451 N. 34th Ave., Phoenix, AZ (M-F 8:30 am to 3:00 pm Pacific Time)
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Shipping charges are based upon the total dimensional weight of the order and will be calculated prior to the execution of the order.
If you have any questions on this process, please feel free to contact us at
or call us at (310) 327-4321 (between 8:30 a.m. and 4:00 p.m. PST, Monday � Friday) and speak to one of our customer service representatives.
Unless otherwise upgraded, all orders will be shipped and charged via standard GROUND delivery by the carrier of our choice.
NEXT DAY, 2ND & 3RD DAY Delivery are available for an additional cost (Saturdays, Sundays & Holidays are NOT considered business days for shipping and/or delivery).
Orders must be shipped to a physical address. Post Office Boxes are not accepted.
Orders to Alaska, Hawaii or outside of the continental U.S. are subject to additional shipping fees.
We do accept VISA, MasterCard, Discover, and American Express.
RETURNS & EXCHANGES
In the event you need to return merchandise to Foamerica.com please follow the following procedures:
Call Customer Service at 1-310-327-4321 (M-F 8:30 am to 4:00 pm Pacific Time) for a RETURN AUTHORIZATION (RA) number
Write the RA number on the outside of the carton and send the package within 30 days to:
FOAMERICA RETURN CENTER
15000 S. Broadway
Gardena, CA 90248
For all returns and exchanges, the customer is responsible for shipping costs.
Only returns with a Foamerica.com RA number will receive a refund, less a restocking fee of 15% of the purchase price, and less the original shipping charges.
The 15% restocking fee will not apply to exchanges as long as the returned merchandise is in re-sellable condition.
You are responsible for packaging, protecting and shipping the item for the return shipment. The merchandise must be in re-sellable condition in order to receive a refund.
SORRY, WE DO NOT ACCEPT RETURNS AFTER 30 DAYS.
In the event of defective merchandise, we apologize for any inconvenience you may experience and will replace the product at no charge to you. Please notify us by email or phone right away if you have received defective material. We will give you an RA number so we can process the exchange and we will let you know how to ship the product back to us. Once the merchandise has been received, inspected and confirmed to be defective. We will immediately replace the defective product at no additional cost.
For any incorrect merchandise that is shipped to you due to an error by Foamerica, we will pay for the shipping charges to return the product. Please notify us by email or phone right away if you receive the wrong material. We will give you an RA number so we can process your return and get the correct product to your as quickly as possible. Once we receive the incorrect merchandise back, inspect and confirmed it to still be in re-sellable condition we will ship out the correct merchandise to you. We do not accept returns after 30 days.
Please Call, we can help 1-310-327-4321
Feel confident knowing that your Pelican product purchase is protected by our 30-day return policy. If after examining your order you are not satisfied with all or part of it, please contact our company within 30 days of receipt of the order. We will gladly exchange the item(s) or issue a prompt refund. Please note: Items returned must be in unused condition and must not be unwrapped from the original packaging otherwise they're not returnable. Defective items are returned at our expense.
If you have a problem with a Pelican part beyond 30 Days of your purchase please contact Pelican directly. Pelican does offer a Lifetime Warranty on all of their cases and flashlights.
Pelican Products will continue to guarantee the product directly for a lifetime against breakage or defects in workmanship. The case is guaranteed to be watertight when properly closed with O-ring in place and undamaged. (Replace O-Ring annually or when damaged.) Any liability, either expressed or implied, is limited to replacement of the case and not its contents. This guarantee is void only if the PELICAN product has been abused beyond normal and sensible wear and tear.
THE ABOVE GUARANTEE DOES NOT COVER SHARK BITE, BEAR ATTACK OR CHILDREN UNDER 5.
Pelican Products will continue to guarantee the product directly for a lifetime against breakage or defects in workmanship. Lifetime guarantee does not cover the lamp or batteries. The o-rings must be kept greased (and replaced if damaged) per product instructions. This guarantee is void only if the PELICAN product has been abused beyond normal and sensible wear and tear.
The above guarantee does not cover shark bite, bear attack or children under 5.
Beginning January 1, 2011 we will be changing the warranty terms on Remote Area Lighting (RALS) Products to a one year limited warranty. This means that warranty claims on these products encountered through 2011, regardless of purchase date, will be honored under the current Pelican lifetime warranty policy.
Following are some details of this new warranty program:
• As of January 1, 2011, all RALS products will have a new serial number sequence and manufactured date affixed to the product. The new number sequence will identify the unit as falling under the 1 year warranty.
• Warranty claims for RALS Products received after January 1, 2012 will need the original dealer receipt as proof of purchase.
• The 1 year warranty coverage will begin from the invoice date of the authorized Pelican dealer.
• All RALS products with the original serial number sequence will continue to be covered under the Pelican lifetime warranty policy.
• As with Pelican hand-held flashlights, the RALS warranty does not cover batteries or LED lamp modules.